SAP Knowledge Base Article - Public

2780242 - Unable to deactivate mobile devices

Symptom

Customers are unable to deactivate mobile devices and are facing the error: Failed to deactivate the selected device.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

 SAP SuccessFactors Mobile

Reproducing the Issue

  1. Login in SuccessFactors > Admin Center;
  2. Select Mobile;
  3. Click in Manage Mobile Users;
  4. Select Manage Mobile Users;
  5. Try to deactivate some device;
  6. The message Failed to deactivate the selected device is shown.

Resolution

This is a known inconsistency and our Engineering Team is planning to fix in the next release.

As a workaround you need to follow the steps below:

  1. Login in SuccessFactors > Admin Center;
  2. Select Mobile;
  3. Click on Manage Mobile Users;
  4. Click on Switch back to old Mobile Settings;

switch back mobile11.png

  1. After change to Old Mobile Settigns, click on Manage Mobile Users;
  2. Click on the devide you would like to deactivate;
  3. Click on the trash button to deactivate;

Keywords

delete devices, Failed, error, not able to deactivate , KBA , LOD-SF-FWK-MOB , Mobile Framework , Problem

Product

SAP SuccessFactors HCM Suite all versions

Attachments

switch back mobile11.png