SAP Knowledge Base Article - Public

2780039 - AICC Wrapper Agree/Disagree buttons do not work in Internet Explorer

Symptom

The AICC Wrapper's "Agree" and/or "Disagree" buttons do not work, or are grayed out when using Internet Explorer.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

Launch an AICC wrapper course in the LMS.

Cause

The web browser is set to display plateau.com sites in compatibility view.

Resolution

In Internet Explorer, click on:

  1. Tools
  2. Compatibility View settings
  3. "plateau.com" to select it
  4. Remove button
  5. Close button

Lastly, close all Internet Explorer's open windows and tabs.

IE-CompatibilityViewSettings.png

*Please note web browser-related issues are to be investigated by the maker of the same. This KBA is for knowledge-sharing purposes only.

Keywords

Internet Explorer, IE, AICC Wrapper, Agree, Disagree button, grayed out , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions