SAP Knowledge Base Article - Public

2779989 - Access Restriction for Unassociated E-mails

Symptom

You are trying to configure access restriction for the Unassociated E-mails view, but are unable to make it work.

Environment

SAP Cloud for Customer

Cause

The access restriction for E-mail objects works based on Territory or Sales Organization. Considering Unassociated E-mails do not have any of those elements maintained, currently there is no standard way of restritcing the view.

Resolution

This is the standard behavior of the system as of the current release.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea.

Keywords

unassociated e-mails ; access restriction ; e-mails ; , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions