SAP Knowledge Base Article - Public

2779336 - Schedule Offering Connector Not Updating Fields or Values


 Schedule Offering Connector Not Updating Fields or Values


SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

Run Schedule Offering Connector.

Check Schedule Offering and certain values have no been updated.


Custom Column 99 is not using a unique Value it cannot match Schedule Offering ID


  • The first time the connector creates the offering the system creates the SO_ID based on the item id, rev_date and item type.
  • To update the same offering via connector this is when it uses its unique Legacy_ID (custom 99) to identify which offering to update.

  • Create Custom Column 99 using the following steps:
  1. System Admin
  2. Custom Column
  3. Scheduled Offering
  4. Add New
  • Once Custom Column is created add the column via record configuration as follows:
  1. System Admin
  2. Configuration
  3. Record configuration
  4. Select a record to configure 'Schedule Offering'
  5. See Column 99 and add as seen in below image.


  • You should now see this custom column under Schedule Offerings. 
  • Custom Column 99 is used as an unique identifier for the scheduled offering and it is mandatory.
  • If you are updating a Scheduled Offering, you should ensure you have custom column 99 to match input file value, otherwise it will create a new scheduled offering.
  • You will update input file for COL_NUM99_VAL with recommended alpha-numeric characters instead of numbers.
  • This is to avoid it being similar to Schedule Offering IDs eg. "XCW-123"
  • It cannot match any Schedule Offering IDs or it will not work.



Schedule Offering Connector, Schedule Offering Update, Connectors, Connector, Schedule Offering values, Schedule Offering Fields, Schedule Offering, Custom Columns, COL_NUM99_VAL, Custom Column 99, Schedule Offering Customer Columns, Schedule , KBA , LOD-SF-LMS-CON , Connectors , Problem


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