SAP Knowledge Base Article - Public

2778980 - New Hires Stuck in Signature Step - DocuSign

Symptom

Notice few candidates are stuck in the Signature steps.

Candidate recieved error message Asynchronous task is completed with error during signature steps.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log into ONB Application 
  2. Pick up the affected candidate in ONB tab
  3. Notice the error message when using DocuSign Signature

See example:

kba#1.png

Cause

Some forms are configured to Use DocuSign when form doesn't require signature.

See example:

kba#2.png

Resolution

  • Please be aware that including a form as part of the SIGNATURE package without Signature is generally a problem, as the form will appear in DocuSign, but DocuSign can't process it/ doesn't know what to do with it.
  • Reconfigure the form(s) and try processing the candidate again.

Keywords

Asynchronous task, DocuSign error, Signature, SF, Success Factors, OBD, ONB , KBA , LOD-SF-OBD-DSN , DocuSign , LOD-SF-OBD-FRM , Forms, PDF, E-Verify and Compliance Forms etc. , Problem

Product

SAP SuccessFactors Onboarding all versions