SAP Knowledge Base Article - Public

2778274 - The Cozy Display Mode option is not retained

Symptom

  • Your Display mode selection Cozy is not retained when you clear your browser's cache.
  • The Display mode reverts to the default selection, Compact.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open the system in Fiori.
  2. Click the User profile icon in the top right corner.
  3. Open the Switch Display Mode menu.
  4. Select the Cozy option and click Apply.
  5. Log out of the system.
  6. Clear the browsers cache.
  7. Log back in to the system.
  8. The Display Mode is set to the default option, Compact.

Cause

  • The Cozy and Compact Display Mode settings are device specific.
  • The settings are stored locally on the client side.
  • When the browser cache is cleared this setting is also cleared.

Resolution

Reselect the Cozy Display Mode setting after clearing your browsers cache.

See Also

KBA: 2673324 - Switch Display Mode in Fiori

Keywords

Cozy, Compact, Display Mode, Display setting, revert, clear cache, browser history , KBA , AP-RC-MOB-UIF , Responsive UI , Problem

Product

SAP Cloud for Customer add-ins all versions