SAP Knowledge Base Article - Public

2777705 - Print Certificate Error - The page you requested generated a server error: response code 403 ()

Symptom

When trying to print a certificate of completion in the Learning History, the below error happens:

Error

The page you requested generated a server error: response code 403 ()

Environment

 SuccessFactors LMS

Reproducing the Issue

  1. In the Learning home page, click 'View All' in the History tile
  2. Click the print icon the generate the certificate.
  3. The error will happen.

Cause

 There is no default certificate template configured in LMS.

Resolution

You need to set a default certificate template as per KBA 2378588:

You also might need to set a certificate template at the item level for items that were already created before you configured the default value in the Global Variables.

Keywords

error 403, server error, print certificate , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning all versions