SAP Knowledge Base Article - Public

2777661 - Lead Survey Score Gets Updated when Survey Is in Draft

Symptom

Lead Survey Score updated even though Survey is in draft without completing the Survey.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. You have already a survey assigned to a lead
  2. Go to the Sales work center.
  3. Click on Leads.
  4. Open the Lead XYZ (XYZ represents the ID of the Lead).
  5. Go to the Survey facet.
  6. Click in the Survey assigned to the Lead.
  7. Answer, for example, the Question one.
  8. Save the Survey and the status will be changed to Draft.
  9. Result: The Score for this survey was taken into the Lead even on Draft status.

Resolution

This is the current system behavior, Cloud for Customer takes the scores into the Lead even when not answering completely the Survey.

If you need this functionality not to update Leads having a Survey in draft status urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.
You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:
1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Draft ; Lead ; Survey ; Score , KBA , LOD-LE-SUR-DEF , Survey definition = design time , How To

Product

SAP Cloud for Customer add-ins all versions