SAP Knowledge Base Article - Public

2777651 - Error: 'Specify PO Box or set the PO Box Indicator for PO Box Postal Code'

Symptom

You are unable to save the exact the same values into the PO Box address fields that are already maintained in the address fields.

Error message: Specify PO Box or set the PO Box indicator for PO Box postal code

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customer Work Center
  2. Go to Accounts View
  3. Open an account
  4. Enter the same P.O. Box address details as already maintained in the actual postal address fields
  5. Click Save
  6. Error: Specify PO Box or set the PO Box indicator for PO Box postal code

Cause

The system behavior is as expected. The PO Box address fields are additional, optional fields. They are used when the PO Box address deviates from the actual postal address. It is not required to use it.

Only if the PO Box address deviates from the postal address, then you would use the PO Box address fields.

Resolution

If you wish to enter a deviating address for PO Box address (not the same values as in address), then it is required to tick the PO BOX Address checkbox.

  • If the PO BOX Address checkbox is ticked, then you can enter a different address as PO Box address than the postal address
  • If the PO BOX Address checkbox is ticked, but you enter the same value, then the changes won't be saved and the field remains blank

Keywords

PO Box field, not visible in edit modus, changes not visible, "Your entries have been saved", field remains blank , KBA , LOD-LE-RC-ADR , Address , Problem

Product

SAP Cloud for Customer add-ins all versions