SAP Knowledge Base Article - Public

2776987 - How To Activate an Obsolete Registered Product

Symptom

An obsolete Registered Product cannot be set to active straight away from the Registered Product TI, but can be activated from the Installed Base TI.

Environment

SAP Cloud for Customer

Reproducing the Issue

Prerequisite: Registered Product AAA (AAA represents the Registered Product ID) has been added to the Installed Base BBB (BBB represents the Installed Base ID) and has been set to obsolete.

  1. Go to the Installed Base work center.
  2. Go to the Registered Product view.
  3. Open obsolete Registered Product AAA.
  4. Click the Actions button.
  5. The Active option is greyed out.
  6. You need to first set the Registered Product to Blocked and then the Active option will available.
  7. Go to the Installed Base view.
  8. Open Installed Base BBB.
  9. Go to the Items facet.
  10. Select the Registered Product AAA and click on the Cogwheel.
  11. The Activate option is greyed out.
  12. Select Activate Items.
  13. The following message will be shown “Items will be activated asynchronously. Refer Item Logs for more details.”
  14. Registered Product has been activated.

Cause

If a single Registered Product is being selected, the Active option will not be available. If all items have been selected, then it is possible to active the items by choosing to activate all function.

Resolution

The use case behind the different behaviour is that id there are more than 100 items in an Installed Base from which over 70 are obsolete Registered Products, then the process of finding and activating each single Registered Product is not simple.

You can use the “Activate Item” in such situations.

Keywords

Registered Product, Installed Base, Activate , KBA , LOD-LE-IBA , Installed Base Data Management , How To

Product

SAP Cloud for Customer add-ins all versions