SAP Knowledge Base Article - Public

2776654 - The Contacts view displays the names as 'Name Surname' but the Account Team view displays them as 'Surname, Name'

Symptom

You open an account and you realise that the name format in the Contacts view is 'Name Surname' but in the Account Team view, the names are displayed as 'Surname, Name'.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open an account.
  4. Go to the Contacts view.
    RESULT: The name is displayed as 'Name Surname'.

    ContactNameFormat.png
  5. Go to the Account Team view.
    RESULT: The name is displayed as 'Surname, Name'.

    AccountTeamNameFormat.png

Cause

The system shows the sorting formatted name ('LastName, Firstname') in the Contacts and Employee OWL. The basic idea behind this was to allow a sorting according to the persons last name.

Surname_Name.png

Hence, the system will also show the same format when checking the contacts facet inside an account.

However, in the Account Team facet, the system shows BusinessPartnerFormattedName. The sequence of the name fields is defined in the business configuration and are country dependent. General Business Partner activity > NameFormat > choose the format of the account team member's country).

Resolution

The Development team is aware that the visualization chosen in different UIs is not completely consistent and they will streamline this in a future development release.

See Also

  • 2696095 - The Naming Format of an Employee is Not Same in All Views (OWL view versus TI view)
  • 2734352 - Some Employee's Names are displayed as 'Name Surname' and others as 'Surname Name'

Keywords

name format, surname, name, employees, contact, account, view, OWL, General Business Partner, , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions