SAP Knowledge Base Article - Public

2776413 - The Set as in Preparation Action is Disabled in Point of Engagement

Symptom

The Set as in Preparation action is disabled within the Points of Engagement.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Activity Planner work center.
  2. Go to the Point of Engagement view.
  3. Open the Point of Engagement ABC (ABC represents the Map ID).
  4. Select the Actions button.
  5. The Set as in Preparation action is disabled (greyed out).

Cause

There are Engagement Maps associated with this Point of Engagement ABC.

Resolution

  1. Open the Point of Engagement ABC.
  2. Go to the Engagement Maps tab.
  3. Delete the assignments.
  4. Select the Refresh button.
  5. The Set as in Preparation action is now enabled.

Keywords

Point of Engagament, Engagement, Set as in Preperation, Preparation, Activity Planner, Actions , KBA , LOD-LE-PSP , Perfect Store , Problem

Product

SAP Cloud for Customer add-ins all versions