SAP Knowledge Base Article - Public

2776347 - Survey is reset to original

Symptom

During a visit execution you fill out a survey. Once finished it seems like it has reset to its unanswered version.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Visits work centre.
  2. Go to the Visits view.
  3. Open any visit with surveys attached (can be a Perfect Store visit).
  4. Click the survey link at least twice.
  5. Fill one instance of the survey.
  6. Once the survey is finished, you see an un-filled version of the survey and get the impression it had set back to its original un-filled state.

Cause

You have several instances of the survey open as you clicked the survey link more than once. While you filled an instance of the survey, you now see the other instance which was not filled.

Resolution

Please click survey links only once to avoid multiple instances from opening.

Keywords

Survey, execution, fill, instance, C4C, Perfect Store visit , KBA , LOD-LE-SUR-EXE , Survey execution = runtime , Problem

Product

SAP Cloud for Customer add-ins all versions