SAP Knowledge Base Article - Public

2776144 - "Excel cannot complete this task with available resources. Choose less data or close other applications" when launching Dashboards in Citrix

Symptom

Dashboard Client tool that is installed on the Citrix server launches with the error: "Excel cannot complete this task with available resources. Choose less data or close other applications" and then crashes. This error only occurs for some users while other users are able to run it without errors. Resetting the user's Citrix profile did not fix this issue. Other users do not encounter the same issue and other client tools such as Universe Design Tool launch without errors. Microsoft Excel can be launched seperately from Dashboards with no errors.

Environment

Citrix server - Windows 2008 R2 Standard

SAP BusinessObjects Dashboards 4.2 SP6

Microsoft Excel 2010

Reproducing the Issue

  1. Log into the Citrix Server through a web browser
  2. Launch Dashboards client tool
  3. Dashboards does not start up.
  4. Retry and launch the application again.
  5. "Excel cannot complete this task with available resources. Choose less data or close other applications" error appears.

Resolution

The issue was resolved after the customer modified the Internet explorer proxy settings for the users encountering the error.

Keywords

Citrix Server, Excel, Xcelsius, Dashboards , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.2