SAP Knowledge Base Article - Public

2775972 - Error "Can not find Shopping Account for Student" generated

Symptom

When a user submits a item request, the following error is generated:

Error
Report the following error to your system administrator:
com.plateausystems.elms.util.process.ElmsProcessException: com.plateausystems.elms.util.process.ElmsWorkflowException: root cause: Can not find Shopping Account for Student ->(user_id)
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Caused by: com.plateausystems.elms.util.process.ElmsWorkflowException: root cause: Can not find Shopping Account for Student ->(user_id)
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Caused by: com.plateausystems.elms.util.process.ElmsProcessException: Can not find Shopping Account for Student ->(user_id)

Environment

SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. User requests an Item and that said Item is associated to a supervisor approval workflow.
  2. Request is submitted by the user and the error is generated

Cause

There is no Shopping Account associated to the user record.

shopping account.jpg

Resolution

  1. Open up the user record and navigate to Related More > Commerce
  2. Add in an appropriate Shopping Account details for the user and save
  3. Request the user to resubmit their request and it should now proceed as expected.

Note: This issue may also be generated when a user has been reincarnated. It has been identified that when this happens, the Shopping Account value needs to be added again. If you need to know what this was before the user was first inactivated, you will need to raise a support incident with LMS Support. Request to know which value was associated to the user before they were made inactive.

Keywords

shopping account, Can not find Shopping Account for Student, inactivated, reincarnate, user , KBA , LOD-SF-LMS-ACC , SuccessFactors Learning Accessibility , LOD-SF-LMS-COM , Commerce , Problem

Product

SAP SuccessFactors Learning all versions