SAP Knowledge Base Article - Public

2775469 - Intelligent Services Job does not trigger on Job Application Creation - Recruiting Management

Symptom

This article describes the behavior of Intelligent Services Job on Job Application Creation.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

1. Go to Admin Center > Intelligent Services Center > [Intelligent Services Job] that moves candidates to other statuses or trigger any other integration when a Job Application is created.

2. You will not see any triggers created in Intelligent Services Center under the [Intelligent Services Job].

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Cause

Recruiting Management have two types of events that are published related to Job Application, they are:

1)JOB_APP_DATA_CHANGE - is triggered during the creation or update of Job Application.

2)JOB_APP_STATUS_CHANGE - is triggered when there is any status change in the Job Application.

However, Intelligent Services is configured to listen to JOB_APP_STATUS_CHANGE event but not on JOB_APP_DATA_CHANGE event. Therefore, no trigger will be created when an application is created (JOB_APP_DATA_CHANGE).

But, there will be a trigger created when the application is moved to another status (JOB_APP_STATUS_CHANGE).

Resolution

You can utilize other middleware that moves candidates to other statuses or trigger any other integration when a Job Application is created, but you cannot use Intelligent Services to create the subscription triggers.

Keywords

Intelligent Services Center, ISC, Intelligent Services, Job Application , KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem

Product

SAP SuccessFactors HCM Core 1902