SAP Knowledge Base Article - Public

2775389 - Account Basic Search Works Only without Leading Zeros

Symptom

The user is searching Account ID with leading zeros on basic search, however no records are found.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customer work center.
  2. Go to the Accounts work view.
  3. Search the Account ID 123 (123 defines the Account ID) on basic search with leading zeros, for example 00123.

Result: The message "records not found" is displayed.

Cause

The basic search has not considered leading zeros once it can cause performance issue.

Resolution

In case the user tries to search an account with leading zeros the advanced search has to be used.

Keywords

Account, Basic Search, Leading Zeros. , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions