SAP Knowledge Base Article - Public

2774924 - Contacts Imported Through Data Workbench are Missing in ID Mapping for Integration

Symptom

You imported Contacts into C4C through Data Workbench but those contacts are missing in ID Mapping for Integration

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Administrator work center
  2. Select ID Mapping for Integration
  3. Select ERP Contacts

Imported Contacts are missing there

Cause

The cause for the issue could be that the Contacts which you imported are not linked to any Accounts. The ERP Contacts under ID mapping for Integration displays contacts which are linked to an Account.

Resolution

This is expected system behavior.

Once the Contacts get linked with Accounts then you can find the contacts in ID Mapping for Integration

Keywords

KBA , LOD-LE-BP-BP , Business Partner , Problem

Product

SAP Cloud for Customer add-ins all versions