SAP Knowledge Base Article - Public

2774754 - Error message "Unable to initiate background check. Error occured while executing integration center process." while initiating background check - Recruiting Management

Symptom

When attempting to initiate Background Check the following error message is shown: "Unable to initiate background check. Error occurred while executing integration center process."

Environment

SAP SuccessFactors Recruiting Management

  • Background Check

Reproducing the Issue

  1. Go to a Requisition;
  2. On that requisition access the status where you have permission to initiate background check;
  3. Attempt to initiate Background Check. Error appears.

Cause

This is caused by a miss configuration in Manage Data where you have to select which integration from Integration Center will be ran from the system.

Resolution

To correct that, you need to follow the below steps:

  1. Access Manage Data;
  2. Then choose in the First Box Recruiting Vendor Integration Mapping;
  3. And in the second box select the vendor integration you are using. For example purposes, lets say "HIRERIGHT";
  4. On the Integration Center Integration Name field you will see that there is a (Deleted) right next to the integration name;
  5. Click in Take Action;
  6. And on that field, choose the correct valid integration that does not have the (Deleted) on the name;

Keywords

  Deleted, Recruiting, Vendor, Integration, Mapping, Background, Check, Initiate, Error, Center, Process, Executing, Unable, Initiate, to , KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem

Product

SAP SuccessFactors Recruiting all versions