SAP Knowledge Base Article - Public

2774510 - Not Possible to modify Perfect Store Surveys after setting the Visit back In Process

Symptom

You collected information from surveys in a visit via Perfect Store. You complete the visit and it is no longer possible to change the survey's answers. You can set the visit back in process but the system does not allow you to modify the survey's answers anymore. Therefore, you are not able to change the Perfect Store KPIs either.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open the system in Fiori.
  2. Go to the Visits work centre.
  3. Go to the Visits view.
  4. Open a visit where you have surveys related to the Perfect store.
  5. Click Actions > Set in Process.
    RESULT: Now the visit status will change from Completed to In Process.
  6. Click Actions > View Perfect Store Execution.
  7. Click a survey displayed there.
    RESULT: you are not able to modify anything even thought the visit is in process.

Cause

Once the visit is completed, the system completes the store valuation. No changes are allowed after the store valuation. Setting the visit back in process does not reopen the store validation.

Resolution

It is a new requirement to open a completed store valuation.

If you consider that this functionality should be available in the system, we would like to kindly ask you to post this request in the SAP Hybris Cloud for Customer influence site:  https://influence.sap.com

See Also

  • 2756417 - Enable Perfect Store in C4C
  • 2640760 - Perfect store tab/ facet not available in Visit
  • 2712046 - PoE Based Score Missing in Perfect Store
  • 2734428 - The Action “Start Perfect Store Execution” Still Grayed Out After Visit Check In

Keywords

perfect store, store validation, survey, visit, fiori, RUI, in process, complete, , KBA , LOD-LE-PSP , Perfect Store , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer add-ins all versions