SAP Knowledge Base Article - Public

2774329 - Application Error when initiating Background Check - Recruiting Management

Symptom

When initiating background check for candidates an application error pops up on the screen.

Environment

SAP SuccessFactors Recruiting Management

  • Background Check;

Reproducing the Issue

  1. Access a Requisition;
  2. Go to a candidate in a status where you have the option to initiate background check;
  3. Attempt to initiate Background Check for such candidate;
  4. Application error occurs.

Cause

This specific case is caused by the lack of permissions for the user who is trying to initiate background check for the candidates.

Resolution

To be able to initiate background check for the candidates with this specific user you need to grant this user the following permission:

  1. Administrator Permissions -> Metadata Framework -> Admin access to MDF OData API
  2. Administrator Permissions -> Metadata Framework -> Read/Write Permission on Metadata Framework
  3. Recruiting Permissions -> OData API Application Export

On other thing that it is important is to make sure that the Admins have some other permissions in addition to the first three, such as:

  1. Recruiting Permissions -> Background Check Initiate Permission
  2. Recruiting Permissions -> Background Check Update Permission
  3. Recruiting Permissions -> OData API Application Create
  4. Recruiting Permissions -> OData API Application Update
  5. Recruiting Permissions -> OData API Job Requisition Export
  6. Recruiting Permissions -> OData API Candidate Export
  7. Recruiting Permissions -> OData API Candidate Update

Keywords

5683ebb96a20a19cc79c408d8e4b8eaa9fa0c907, application, error, initiate, background, check, OData, API, Metadata, framework, permissions, no , KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem

Product

SAP SuccessFactors Recruiting all versions