SAP Knowledge Base Article - Public

2774248 - The Recent Selections Result List Displays Entries from Another Field and Vice Versa

Symptom

The Recent Selection result list displays entries from another field and vice versa, instead of displaying the values from the field you are using only.

Environment

SAP Cloud for Customer

Reproducing the Issue

This can affect other fields, but for now let us use Service Category fields on Tickets as example.

  1. Go to the Service Work Center.
  2. Go to the Tickets View.
  3. Click the + button to get to the Ticket quick create.
  4. Click Cause Category.
  5. The list displays entries from the Incident Category field and vice versa.

Cause

The Recent Selections list shows the results from all fields with the same OVS (Obeject Value Selector) type. For the Service Categoryt fields in Tickets (Service Category, Incident Category, Cause Category and so on), it shows the same values for all fields as they share the OVS type.

Resolution

This is the standard behavior of the system as of the current release.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea.

See Also

[Enter your See Also here...]

Keywords

recent selection; OVS; field; fields; different; another; recent selections; ticket , KBA , csg_q , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions