SAP Knowledge Base Article - Public

2774248 - The recent selection result list displays entries from another field and vice versa

Symptom

The recent selection result list displays entries from another field and vice versa, instead of displaying the correct recent selections.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service Work Center.
  2. Go to the Tickets View.
  3. Click the + button to get to the Ticket quick create.
  4. Click Cause Category.
  5. The list displays entries from the Incident Category field and vice versa.

Cause

The recent selections list is not designed to work in scenarios where the same OVS is used across different fields in the UI. This is the reason you are seeing the behavior on the category fields where the same OVS is used on all fields.

Resolution

This is currently expected system behavior, however, a change is planned for an upcoming release.

Please note that it is not possible for our Support Team to provide you additional information regarding the availability of this feature in a future release.

Keywords

recent selection; OVS; field; fields; different; another; recent selections; ticket , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions