When creating a Ticket only the count of the customers is displayed on the header in the OVS for customers. But you would like to see the amount of customers as well.
SAP Cloud for Customer
Reproducing the Issue
Go to the Service Work Center.
Go to the Tickets view.
Create a new Ticket.
Click on the value select in the Customer Name Field.
- Only the count of the customers is displayed on the header in the OVS for customers, but you would like to see the amount of customers as well.
The OVS does not give a result count.
This is the current expected system behaviour. However, should you like to suggest a change to this, please enter your idea on the Influence page:
Please note that it is not possible for our Support Team to provide you additional information regarding the availability of this feature in a future release.
OVS; ticket; customer name; field; customer name field; header; amount; count; , KBA , AP-RC-UIF-RT , UI Framework Runtime , Problem