SAP Knowledge Base Article - Public

2773656 - A number after the International and Country dialing code disappears from a Phone Number

Symptom

You have maintained a phone number inside an object (it can be sales org, an account...). Then, you add the international dialing code (usually 00) and the country dialing code. The system allows you to save the phone number correctly.

However, the first digit you add after the international dialing and country dialing code, might get deleted.

Environment

SAP Cloud for Customer

Reproducing the Issue

These steps are only an example. The same behavior can happen to phone numbers maintained in other business objects.

  1. Go to the Customers work centre.
  2. Go to the Accounts view.
  3. Open an account.
  4. Maintain a country in the address.
  5. Maintain a phone number with the international dialing (00 which is also represented as +) and the country dialing code.

    AccountCountryPhone.png
  6. Click Save.
    RESULT: You will see that the phone number is saved. You will see the same in edit mode than after saving.

  7. Click Edit and maintain a number between brackets. Be aware that this number changes depending of the country.
    NumberBrackets.png
  8. Click Save.
    RESULT: The number in brackets has disappeared. The system has deleted the number.

  9. Click Edit.
  10. Maintain another number in the brackets.
  11. Click Save.
    RESULT: Now the number and the brackets are visible after saving.

    CustomerPhoneBrackets.png

Cause

In the Countries activity (Business Configuration woc > Implementation Projects view > Fine Tuning > Countries activity), some countries have a number to be deleted when maintaining a phone number from abroad.

DigitToBeDeleted.png

That is why when you maintain a number different from this one, the system will keep it. However, if the number is the same than the one in the "Digit to Be Deleted for Calls from Abroad" field, the system will delete it.

Resolution

That is an international agreement about how foreign numbers work. Hence, the country Telephone Attributes cannot be changed.

See Also

  • Blog: SAP Cloud for Customer Phone Number Parsing and Formatting
  • KBA: 2618511 - Country Code replaced with prefix 0 in Payload Message
  • KBA: 2638517 - While Adding Country Code System Does Not Delete 0 For All Countries

Keywords

telephone, phone number, country code, country dialing, international dialing, countries, account, sales org, , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions