SAP Knowledge Base Article - Public

2773544 - Item doesn't appear during catalog search of the title

Symptom

When searching the catalog for the title with any locale of an item it doesn't appear; however when using the item ID it does.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Search the catalog using an item ID and it appears in the results.
  2. Search the same using the item title (in any locale) and it does not appear in the results.

Cause

This is due to bad DataBase index.

Resolution

Open an incident with SF Customer Success providing the item ID and title being used in the search as an Operations request will need to be utilized for DB reindex if not a localization issue.

See Also

  • 2475845 - Catalog Search - Search Items/Curricula by ID won't bring any data - "No results found"
  • 2552228 - LMS - Catalog Search Error occurs when there is text filter
  • 2666339 - Item Title Localization - LMS

Keywords

SF success factors learning LMS catalog item id title search result missing not listed , KBA , LOD-SF-LMS-CAT , LMS Catalog , Problem

Product

SAP SuccessFactors Learning all versions