SAP Knowledge Base Article - Public

2773182 - Cancel Outbound Delivery of Over-the-Counter Sales Order

Symptom

You have created an Over-the-Counter sales document and released the delivery note. You do not see a cancel option in the delivery document and would want to know how to cancel the outbound delivery.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Over-the-Counter Sale work center.
  2. Navigate to the Outbound Deliveries view.
  3. Search for the outbound delivery document you want to cancel and select it.
  4. Choose the Edit button and in the edit screen of the outbound delivery, you do not see an option to cancel the document.

Cause

The Cancellation Status of an Over-the-Counter outbound delivery document will be updated to Canceled when the corresponding Over-the-Counter sales document is canceled.

Resolution

Follow below given steps to cancel an Over-the-Counter sales document.

  1. Go to Over-the-Counter Sale work center.
  2. Search and select sales document against which the outbound delivery document you have to cancel is created.
  3. Choose the Edit button and in the overview of sales document select the View All button.
  4. Navigate to the Items tab, select the line item(s) in the document which you need to cancel and choose the Cancel button.
  5. Save and Close the document.

Once the above steps are performed you will be able to see that the line item(s) canceled in the above steps are canceled in the Outbound Delivery document as well.

Keywords

OTC delivery cancellation, Cancel Delivery note for OTC, Over-the-Counter sales delivery note cancellation, How to cancel Over-the-Counter delivery note , KBA , AP-ODP-OD , Outbound Delivery , How To

Product

SAP Business ByDesign all versions