SAP Knowledge Base Article - Public

2773106 - Learning Plan Notification behavior with curriculum retraining

Symptom

Upon completion of an item in a curriculum, the next time the Learning Plan Notification Automatic Process runs, the users receive a Learning Plan notification. This notification informs the user that there has been a modification to their Learning Plan.

Environment

 SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Create a curricula
  2. Add an item to the curricula
  3. Edit the information to include retraining such as 365 days
  4. Assign the curricula to a user that has a valid email
  5. Trigger the Learning Plan Notification Automatic Process and receive the notification
  6. Complete the item that has the retraining set
  7. Trigger the Learning Plan Notification Automatic Process and receive the notification
  8. The notification includes the item that was just completed

Cause

This is expected behavior because the item requirement date has been modified.

Resolution

If a change in behavior is desired please follow our enhancement request process outlined in 2090228.

See Also

2621371 - LMS Assigned Item not showing in Learning plan

Keywords

learning plan notification curricula change modification retraining curriculum item assign email , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-ITE , LMS Items , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CUR , LMS Curricula , Problem

Product

SAP SuccessFactors Learning all versions