SAP Knowledge Base Article - Public

2772052 - com.sap.it.rt.adapter.http.api.exception.HttpResponseException: An internal server error occured: Error Event Exception for SAP SuccessFactors Employee Central to ERP Employee Push

Symptom

"SAP SuccessFactors Employee Central to ERP Employee Push" iflow in CPI fails with below error which can be seen in MPL (Message Processing Log):

com.sap.it.rt.adapter.http.api.exception.HttpResponseException: An internal server error occured: Error Event Exception. The MPL ID for the failed message is : AFyV6xTCpEl8c8oPqtq2Zbo7CZ1L For more details please check tail log.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors

SAP cloud Platform Integration

Cause

Trace log would show if Router step is sending exception when decision criteria doesn't meet.

Error could be due to either of below:

  • If userId value is not being passed in the payload.
  • If payload has incorrect Tag used ( correct one is userId). Note that standard payload tag is case sensitive.

hci.JPG

payload.JPG

Here, you wouls see that tag has incorrect name userID

Resolution

If Integration Center is the source of data for this standard content then you should modify the "XML element name" under "Configure Fields" tab as this tag name should match with CPI tag i.e. userId

See Also

2769349 - How to trigger an integration from ISC

Keywords

ISC, Intelligent Services Center, Integration Center, Push Replication, CPI, SAP Cloud Platform Integration , KBA , LOD-SF-INT-HCI , Std. SF to 3rd Party HCI Content , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , Problem

Product

SAP SuccessFactors HCM Core all versions