You have created Extension field(s) (KUT) for Sales Quote/Order. After requesting External Pricing, the values of the KUT field(s) are deleted.
SAP Cloud for Customer
Reproducing the Issue
1. Request external price from a C4C Sales Quote/Order
2. After receiving the pricing information from External System(ERP/S4), the KUT fields values are erased.
The extension field (KUT) field is only supposed to be sent as part of the request to ERP/S4. As this field is not populated in the response from external system after requesting the pricing, the current field data is deleted.
Remove the KUT field(s) as part of Response Structure for the used service interface (CustomerQuoteRequestExternalSalesDocumentDataOut) in Adapt Mode.
KUT Fields C4C external pricing , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem