SAP Knowledge Base Article - Public

2771997 - LMS: Issue with fonts display in Articulate Courses

Symptom

Fonts are not displaying properly in their Articulate Courses.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

1.) On the User's Learning Plan, click on an Articulate Course

2.) Notice that the fonts are not displaying correctly. Learners sees wrong fonts or missing letters

Cause

Details are on an article with Articulate: https://articulate.com/support/article/Learners-See-the-Wrong-Font-or-Missing-Letters-in-Internet-Explorer

Resolution

As stated on the article provided above,

"Add a MIME Type to Your Hosting Server - -

If learners see the wrong fonts in all web browsers (Chrome, Firefox, Internet Explorer, etc.), it means the server where your course is hosted doesn’t know how to display web fonts.

It’s easy to fix. Ask your server admin to add a MIME type to the hosting server for Web Open Font Format (WOFF) files. For example, here’s how to add a MIME type in Microsoft’s IIS Manager."

Engineering have confirmed that the MIME type "WOFF" is already in the DC8 content servers.

Customer would need to work with their IT for the solution #2 on the Articulate Article.

See Also

COSR-162923

Keywords

wrong fonts, missing letters, articulate courses , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors HCM Core 1811