SAP Knowledge Base Article - Public

2771988 - In the Fiori Client, the Contract Filed is Missing in the Additional Information Section of a Ticket

Symptom

The field contract is missing in RUI screen of ticket.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Logon in system using fiori client.
  2. Go to the Service work center.
  3. Go to the Tickets view.
  4. Search for ticket LMN (where LMN represents the ticket name) and open it .
  5. In the Additional Information section of ticket LMN, the contract field is missing.
  6. Open Layout in HTML5 and click on Adapt ->Edit Master Layout.
  7. Using adaptation also, there is no option to add this field under the Additional Information section/pane.

Cause

You need to drag and drop the field Contract from header to Additional Information of ticket in RUI via adaptation.

Resolution

  1. Login in system using Fior Client.
  2. Go to the Service work center.
  3. Open any Ticket.
  4. Click Open Layout in HTML5.
  5. Click on Adapt > Edit Master Layout.
  6. Add field Contract on the header level.
  7. Drag and drop the field under the Additional Information section.
  8. End Layout Changes.
  9. Close window with layout in HTML5, go back to Fiori and refresh.

The field Contract is now visible under Additional Information within Fiori UI.

Keywords

Contract Field , Ticket , RUI , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902