SAP Knowledge Base Article - Public

2771543 - Native Log In Retirement for Learning

Symptom

The LMS team began communicating in 2016 release webinars that Learning integration to the SAP SuccessFactors BizX Platform would become a requirement for all SAP SuccessFactors Learning customers, allowing each customer access to the most current and innovative Learning solution. Integration with the BizX Platform is now required for all Learning customers, effective with the Q3 2018 Production release.

Aligned with this integration requirement between Learning and the BizX platform is the Learning Native Login retirement. All users will be required to access LMS application via the SAP SuccessFactors BizX Platform. Support for External vs. Internal Users varies as outlined below.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Learning Management System

Resolution

What to Expect

A summary of what is supported or not, for each user with a certain Shopping Account Type is listed below:

  • External User Shopping Account Type – logging natively into Learning (via Sites or general log in) is supported until Q3 2020 – engagement with your account team and Professional Services should begin as soon as possible to plan for this deprecation in Q3 2020. *
  • Internal User Shopping Account Type - logging natively into Learning is no longer supported as of the Q3 2018 release. If Learning is implemented/used in this non-supported manner and issues arise, LMS team will not be able to provide any guidance or help via Customer Support channels, as the application is no longer certified under this user setup.

Added details of what is supported until Q3 2020 and is not currently supported for each Shopping Cart Type User can be found below:

Supported

*NOT Supported

Users with a Shopping Cart type of “External” logging in natively to Learning (via Sites or general log in)

Users with a Shopping Cart type of “Internal” logging in natively to Learning

Learning Administrators logging in natively to Learning

Administrators or end-users dual login (i.e., logging in sometimes via the SAP SuccessFactors BizX platform and sometimes directly/natively through Learning)

Addressing defects related to Native “External” Learning user functionality

Defects related to Native “Internal” Learning user functionality

 

Enhancements related to Native Learning user (Internal or External)

*Learning Administrators will be allowed to log in natively until Q3 2020. Please ensure that all members of your Learning and HRIS team(s) are aware of this process change that will be occurring and work with your account team, if not doing so already, to prepare for the change ahead of the Q3 2020 release date.

Your Next Steps

If “Internal” Shopping Account Type users are currently logging natively into Learning versus via the SAP SuccessFactors BizX Platform:

  • Begin discussions with your account team now, to plan for discontinuing use of this unsupported login method as soon as possible and begin the process of having Internal Shopping Account Type Users log in via the SAP SuccessFactors BizX Platform.
  • Engagement with Professional Services or Partner is needed for this change.
  • Recommendation: Create a change management plan.

If “External” Shopping Account Type users are currently logging natively into Learning versus via the SAP SuccessFactors BizX Platform:

  • Begin discussions with your account team to plan for the migration to an integrated solution prior to the deprecation in Q3 2020.
  • Engagement with Professional Services or Partner is recommended at this time to prepare for the Q3 2020 deprecation and change in process for your organization.
  • Recommendation: Create a change management plan.

Resources

  • Refer to Q3 2018 Learning Release Reviews (and prior release reviews) to gain added insight regarding this update.
  • Visit this blog post to stay informed of updates and new resources to support this update.

Your partnership is appreciated as SAP continues to advance SuccessFactors to the best-in-class user experience.

Keywords

SF, Success factors, learning, LMS, Native Log In Retirement for Learning Internal Shopping External User Shopping Account Type , KBA , LOD-SF-LMS-ADM , Admin Tools , Product Enhancement

Product

SAP SuccessFactors HCM Suite 1902 ; SAP SuccessFactors Learning 1902 ; SUCCESSFACTORS BIZX SUITE 1905 ; SUCCESSFACTORS LEARNING 1905