SAP Knowledge Base Article - Public

2771520 - Cannot Create Survey Category with Type Satisfaction.

Symptom

When create a new survey category, you find type “Satisfaction” is not in the Type list.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Go to Business Configuration work center.
  2. Go to Overview and search for Activity “Survey”.
  3. Open the Activity and click on “Maintain Survey Categories” option.
  4. Create a survey category with ID ZAB(AB represents the ID number, for example Z01) and enter a category name.
  5. Click the dropdown list of Type, find “Satisfaction” is not in the Type list.

Cause

To have satisfaction survey in the system, you need to have “Enhanced Sales Campaign Functionalities” scoped in Business Configuration.

Resolution

  1. Business Configuration work center.
  2. Implementation Projects work center view.
  3. Edit Project Scope.
  4. Go to Scoping step.
  5. Go to Sales Campaign Elements.
  6. Enable “Enhanced Sales Campaign Functionalities” option.
  7. Click Next, and then Finish button to save the changes.

Once this is scoped, you will start seeing the Satisfaction Type in the dropdown list for Maintain Survey Categories fine tuning activity.

See Also

Survey Categories;Survey Type; Satisfaction;

Keywords

KBA , LOD-LE-SUR-ANA , Survey Analytics , How To

Product

SAP Cloud for Customer add-ins all versions