SAP Knowledge Base Article - Public

2770980 - [[INTERVIEW_SCHEDULING_INTERVIEW_LOCATION]] is not being resolved on interview confirmation email - Recruiting Management

Symptom

When using [[INTERVIEW_SCHEDULING_INTERVIEW_LOCATION]] on interview confirmation email, the token is not being resolved even though the Interview Rooms has a value on Interview Scheduling

Environment

SAP Successfactors Recruiting Management (RCM)

Reproducing the Issue

1. Go to Admin center > Manage recruiting email triggers

2. Enable "Interview confirmation to Candidate"

3. Select an email template with [[INTERVIEW_SCHEDULING_INTERVIEW_LOCATION]] token

4. Schedule an interview and select "Interview Rooms"

5. Then send the interview schedule and candidate should confirm it

6. The candidate will received an email where the token is not resolved

Cause

Interview Rooms is designed to be listed in the Location field of a meeting invite that will be sent to interviewer and cannot be used as an email token

Note: Interview rooms can only be used with Interview Scheduling Outlook Integration

Resolution

[[INTERVIEW_SCHEDULING_INTERVIEW_LOCATION]] token resolves the picklist value configured on Admin center > Manage recruiting settings > "Interview central" > "Set virtual interview locations" and "Set face-to-face interview locations" and the value will depend on the selected Location on Interview itself and not from Interview rooms.

Since "Interview rooms" is currently not available for email tokens, then customers can also raise an enhancement request by visiting the link below:

https://influence.sap.com/successfactors

See Also

2275305 - Import interview rooms with the Outlook integration

Keywords

[[INTERVIEW_SCHEDULING_INTERVIEW_LOCATION]], INTERVIEW_SCHEDULING_INTERVIEW_LOCATION, Interview rooms, interview token not resolved , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions