SAP Knowledge Base Article - Public

2770923 - Clearing Donut Chart Selections is Affecting Advanced Filters

Symptom

You have selected advanced filters for your sales quotes, opportunities or sales orders lists and created their donut charts, but after clicking the chart background your filters are no longer applied to the list.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open Sales work center.
  2. Open Opportunities view and observe the number of opportunities listed.
  3. Open Advanced Filters.
  4. Filter by Status equals "In Process", "Lost" and "Open" and click Go.
  5. Observe the number of opportunities listed.
  6. Open the Donut Chart.
  7. On Status chart, click on one of the status.
  8. Now click on the background of the chart to deselect the status.
  9. Observe the number of opportunities listed is now the original one, without filters.

Notes:

  • This is replicable in all donut charts.
  • This is replicable with filters other than status.

Resolution

This is the standard behavior of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea.

Keywords

Donut Chart; Chart; Advanced Filters; C4C; Cloud For Customer; Filtering , KBA , AP-RC-MOB-UIF , Responsive UI , Problem

Product

SAP Cloud for Customer add-ins 1902