SAP Knowledge Base Article - Public

2770729 - Attributes Survey is Blank

Symptom

When you try and open the Attributes Survey from within a Lead, the screen is blank.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Open the Lead ABC (ABC represents the Lead ID).
  4. Go to the Surveys tab.
  5. Open the Attributes Survey.
  6. Screen is blank.

Cause

The Lead ABC is not associated with an exisiting Account.

Resolution

In order for the Attributes Survey to be visible, you must implement the below:

  • Lead is associated with an existing Account.
  • The Attributes in the Survey must be maintained within the Account associated with the Lead.

Keywords

Surveys, Attributes, blank,  Lead , KBA , LOD-CRM-ACT , Activities , Problem

Product

SAP Cloud for Customer add-ins all versions