SAP Knowledge Base Article - Public

2770382 - E-mail Notification Cannot be Read Due to Unknown Characters

Symptom

You are receiving incident notification from SAP with the subject in your own language, but the text content is in foreign language (oriental encoding).

Environment

SAP Business ByDesign

Cause

This behavior is related to Content conversion, Mailbox Transport Delivery service on Mailbox Server.

Resolution

You must to check outlook encoding.

1 . Click on “file”.

2. Select “option” and go to “advanced” view.

3. Scroll down the page until “international options”.

You can check the attached screenshot to take as reference how to configure it.

 

encoding.png

Keywords

E-mail Notificiation, Encoding , Unknown Characters , Oriental , KBA , SRD-CC-CI-CCS , Service Control Center , How To

Product

SAP Business ByDesign all versions

Attachments

encoding.png