SAP Knowledge Base Article - Public

2770216 - "This site can’t be reached" error when accessing tenant in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

Symptom

The following error occurs after logging into SAP Analytics Cloud (SAC):

  • This site can’t be reached

  • The webpage at <SAC Tenant URL> might be temporarily down or it may have moved permanently to a new web address.

  • ERR_INVALID_RESPONSE

The error is sporadic and opening an incognito browser can sometimes allow access to the tenant. Clearing the browser cache has no impact on the issue.

Environment

  • SAP Analytics Cloud 2019.5.0
  • Cloud Foundry (AWS)

Reproducing the Issue

  1. Log in to SAP Analytics Cloud
  2. After authenticating, observe the error

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0