SAP Knowledge Base Article - Public

2770216 - "This site can’t be reached" error when accessing tenant in SAP Analytics Cloud (SAC) & SAP Digital Boardroom


The following error occurs after logging into SAP Analytics Cloud (SAC):

  • This site can’t be reached

  • The webpage at <SAC Tenant URL> might be temporarily down or it may have moved permanently to a new web address.


The error is sporadic and opening an incognito browser can sometimes allow access to the tenant. Clearing the browser cache has no impact on the issue.


  • SAP Analytics Cloud 2019.5.0
  • Cloud Foundry (AWS)

Reproducing the Issue

  1. Log in to SAP Analytics Cloud
  2. After authenticating, observe the error


This issue is currently under investigation by Development.


This issue is currently under investigation by Development.

See Also

Your feedback is important to help us improve our knowledge base.


SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem


SAP Analytics Cloud 1.0