SAP Knowledge Base Article - Public

2769811 - Conflict Occurred In Outlook Client Side Synchronization

Symptom

You're trying to synchronize from Microsoft Outlook to SAP Cloud For Customer, but notice the contacts (or any other document) are not being sent.

When checking the Conflicts folder in Microsoft Outlook you see errors of type Conflict Occurred and detailed message Conflict occurred for contact; most recent update ignored out-of-date update.

Environment

SAP Cloud For Customer

Cause

Time is not synchronized between the local computer and SAP Cloud For Customer server.

Resolution

To resolve the issue you must confirm the current time on the website http://time.is, which is the time SAP Cloud For Customer is synchronized with, and then update the time on your local computer to match exactly the same, including the seconds.

Any difference in the time between the two can cause conflict errors while synchronizing documents from Microsoft Outlook to SAP Cloud For Customer.

Keywords

Synchronization; Outlook; Groupware; Client Side; , KBA , LOD-CRM-GW-OUT , Outlook , Problem

Product

SAP Cloud for Customer add-ins all versions