SAP Knowledge Base Article - Public

2769801 - Paste Table From Excel Inside Tickets on Chrome Not Showing Borders

Symptom

When pasting a table from Excel inside Tickets in Google Chrome, the formatting is not correct.
On Internet Explorer, it works fine.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Copy a table from Microsoft Excel.
  2. Paste the same inside Interactions tab in Tickets.
  3. On Chrome, the formatting is not correct.

Cause

This happens due to the fact that MS Excel, IE understand the common MS style classes since they are both MS products.
However when a table is copied form MS Excel to Chrome, Chrome may not necessarily understand the same style classes.

Resolution

In the editor bar, inside the Ticket, you can use the tool called Table Wizard.

Keywords

KBA , AP-RC-MOB-UIF , Responsive UI , Problem

Product

SAP Cloud for Customer add-ins all versions