SAP Knowledge Base Article - Public

2769686 - Story does not load anymore with error t.getHierarchyName is not a function based on Live HANA connection in SAP Analytics Cloud


  • Story based on HANA view does not load anymore.

Errors shown in console log:

  • When story starts to load: Uncaught (in promise) TypeError: t.getHierarchyName is not a function
  • When trying to go to Explore mode (which does not work):  [Application Error]:Cannot read property 'addModelListener' of undefined  


  • SAP Analytics Cloud 2019.4.5
  • Live Data Connection based on SAP HANA


This issue is currently under investigation by Development.


This issue is currently under investigation by Development and will be fixed in a future** version of SAP Analytics Cloud.
Please refer to Service Level Agreements for SAP Cloud Services.

  • ** in Wave 2019.05. for customers on Bi-Weekly release cycle.
  • ** in Q2 for customers on Quarterly release cycle (QRC).

This Knowledge Base Article, SAP‘s strategy, and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.
This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement.

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SAP Analytics Cloud 1.0