SAP Knowledge Base Article - Public

2769686 - Story does not load anymore with error t.getHierarchyName is not a function based on Live HANA connection in SAP Analytics Cloud

Symptom

  • Story based on HANA view does not load anymore.

Errors shown in console log:

  • When story starts to load: Uncaught (in promise) TypeError: t.getHierarchyName is not a function
  • When trying to go to Explore mode (which does not work):  [Application Error]:Cannot read property 'addModelListener' of undefined  

Environment

  • SAP Analytics Cloud 2019.4.5
  • Live Data Connection based on SAP HANA

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development and will be fixed in a future** version of SAP Analytics Cloud.
Please refer to Service Level Agreements for SAP Cloud Services.

  • ** in Wave 2019.05. for customers on Bi-Weekly release cycle.
  • ** in Q2 for customers on Quarterly release cycle (QRC).

This Knowledge Base Article, SAP‘s strategy, and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.
This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0