SAP Knowledge Base Article - Public

2769118 - The Visit is Visible as an Appointment in The Document Flow

Symptom

The Visit ID is displayed as an Appointment in the Document Flow of the Visit TI.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Visits work center.
  2. Open any Visit ID.
  3. Go to the Document Flow tab.
  4. Here you can see that the Visit is displayed as an Appointment.

Cause

This is currently the expected behaviour of the systme. In the past, Visits were part of the Activities work center and since then the Business Object remains the same.

Resolution

This is a new feature request and should be posted on the Customer Influence site: https://influence.sap.com/SAPCloudforCustomer

Keywords

Appointment, Visit, Document Flow , KBA , LOD-CRM-ACT , Activities , Problem

Product

SAP C4C ADDINS 1905 ; SAP Cloud for Customer add-ins 1902