SAP Knowledge Base Article - Public

2768958 - There is no Reason for Rejection/ Reason for Acceptance Pop up in Lead TI

Symptom

You have assigned Reasons for Rejection/Acceptance in the fine tuning activity Leads,but when you update the Lead status to Accepted/ Declined, no pop up is triggered to select the Reason.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Open a Lead ID.
  4. Select the Edit button.
  5. Update the status to Declined.
  6. There is no pop up triggered to select the Reason for Rejection.

Cause

It is the expected behaviour that there is no pop up triggered.

Resolution

The Reason Code field must be added to the Lead header. From this field, all the values maintained in Leads Activity > Assign Reasons will be visible and from here you can choose a Reason value.

Keywords

Reason for Rejection, Acceptance, Leads , KBA , LOD-CRM-LM , Lead Management , Problem

Product

SAP Cloud for Customer add-ins all versions