SAP Knowledge Base Article - Public

2768927 - Notification: "Initial party with role Employee Responsible blocks party determination. Delete it."

Symptom

While creating a Lead, you remove the Employee Responsible that was determined by the system in the Create screen. On opening the Lead, the notification appears: "Initial party with role Employee Responsible blocks party determination. Delete it."

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Leads view.
  3. Click New to create a new Lead ABC (ABC stands for the name o f the Lead).
  4. In the Create screen, remove the Employee Responsible that was entered by the system.
  5. Save and open the new Lead ABC.

Result: "Initial party with role Employee Responsible blocks party determination. Delete it."

Cause

When the party determination is set up so that the Employee Responsible is determined by the configuration, the Employee Responsible will automatically have an initial entry in the Sales & Marketing team; when you delete it, this entry will be empty and the line needs to be deleted to make the notification disappear.

Resolution

  1. Open the Lead ABC.
  2. Go to the Sales & Marketing Team Facet
  3. Delete the line Employee Responsible. 
     

Keywords

lead, employee responsible, owner, delete, party determination , KBA , LOD-CRM-LM , Lead Management , Problem

Product

SAP Cloud for Customer add-ins all versions