SAP Knowledge Base Article - Public

2768771 - How to Request the SuccessFactors IT Contact Be Changed


  • How to request the SAP SuccessFactors IT contact person to be changed/updated.
  • The system details were not received after new tenants were created.
  • Customer has a name change and needs surnames to be updated. 
  • Need to update email address or phone number of an IT contact.


SAP SuccessFactors


  1. In order to request the change of the SuccessFactors IT contact person, please contact your CSM, CEE or alternatively create a support incident with SAP.
  2. Please use the component LOD-SF-PLT and provide all of the following details within the description of the incident:
  • Name:
  • Email Address:
  • Address:
  • Contact Number:
  • Position:


IT contact person, Success Factors, SF, tenant, system details, notification, e-mail , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , How To


SAP SuccessFactors HCM Suite all versions