SAP Knowledge Base Article - Public

2768477 - How to enable Outlook Addin from Disabled items

Symptom

When you open the Outlook, the Outlook Addin is not appearing in the Home ribbon

Environment

SAP Cloud for Customer Addin

Reproducing the Issue

  • Install the Outlook Addin.
  • You are able to work without any issues.
  • Once you close and open the Outlook, the addin goes to disabled Items.

Cause

Outlook imposes strict time limits for add-ins and this includes 1000 ms for loading, 500 ms for folder switch and for shutdown.
If the add-in exceed this time limit, then Outlook disables the add-in

Resolution

  • Click on File tab--> Options.
  • Now, click on Add-ins.
  • Under "Manage", select "Disabled Items" and click Go.
  • Enable the option "Addin:SAPBusinessByDesignOutlookAddin (sap.byd.office.outlook.addin.vsto|vstolocal)" .
  • Again, under "Manage", select "COM Add-ins" and click Go.
  • Check the option: SAP Cloud for Customer Add-in for Microsoft Outlook
  • Outlook Add-in starts appearing in the Home ribbon without any issues.

Keywords

Outlook Add-in disabled , KBA , LOD-CRM-GW-OUT , Outlook , How To

Product

SAP Cloud for Customer add-ins all versions