SAP Knowledge Base Article - Public

2768243 - The Discrepancy in the Pie Chart view within the Home Page

Symptom

The report's dashboard in home page does not show the pie chart in multi colour as in the analysis work center view.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Analysis work center.
  2. Go to the Dashboard view.
  3. Open LMN (where LMN represent the SLA dashboard from the service ticket SLA report).
  4. You can see it is showing the multi-color in the pie chart diagram.
  5. Now go to the Home work center.
  6. Open the same LMN, here you can see pie chart is showing only in a single colour.

Cause

We currently do not support chart, where key figure is part of rows and dimension are part of columns.

Resolution

We are planning to merge home page analytics UI and regular analysis analytics UI to ensure you can have the same experience on home page in terms of chart rendering, showing key figures in same colors as its shown in analytic view.

Keywords

Dashboard Report , Pie Chart , KBA , LOD-CRM-HOM , Home Page , LOD-CRM-SRP , Service Request Processing , Product Enhancement

Product

SAP Cloud for Customer add-ins 1902