After making a change to an appointment, or a visit, a workflow rule gets triggered, but it fails with the error message "Action COMPLETE not possible; action is disabled".
SAP Cloud for Customer
Reproducing the Issue
Go to the Activities/Visits work center.
- Go to the Appointments/Visits view.
- Open appointment/visit ABC (ABC represents the appointment/visit you want to change).
- Enter edit mode.
- Make a change on a field that is editable, for example
- Click Save.
- Go to the Workflow Changes facet.
You can see that the workflow rule is in status Failed.
The appointment/visit which you have changed was already in status Completed. There are certain fields within an appointment/visit that can be edited even after the appointment/visit was completed.
The workflow fails because the timing of the workflow rule is On Every Save. After making a change to an already completed appointment/visit, the system throws the error message "Action COMPLETE not possible; action is disabled", as it cannot set the status to Completed again.
This behavior is expected as the status already was Completed.
Appointment, Activity, Workflow Rule, Complete, Error, visit , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-ACT , Activities , Problem