SAP Knowledge Base Article - Public

2767132 - The country picklist on the career site and add candidate function is blank

Symptom

The country field on the career site and add candidate function is blank.

When creating an account as an external candidate on the career site,no values are displayed in the Country of Residence field.

The "country" standard field is not defined in the Candidate Profile Template.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Open the external career site.
  2. Click "Create Account" and check the field Country of Residence - no values in Country of Residence drop down.

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Cause

The country field is a required field in the candidate profile XML and has to be defined, the candidate and user permissions, for example, rely on the candidate field information so it is necessary to select a value when a candidate is created in the system.

If the standard country field is not configured in the Candidate Profile template or it is not using the standard country picklist, you will see this behavior.

Resolution

It is mandatory to have the 'country' standard field defined in the Candidate Profile Template and it should be associated to the standard country picklist. This picklist should have picklist label setup for the countries in English US (en_US) language also.

For more details on to configure the country field in candidate profile, check these articles: 2220688

Keywords

Country field, career site, picklist, blank, no selection

, KBA , LOD-SF-RCM-POR , Career and Agency Portals , LOD-SF-RCM-CAP , Candidate Profiles , Problem

Product

SAP SuccessFactors Recruiting all versions