SAP Knowledge Base Article - Public

2767011 - Error message appearing when filling in the information for Email Campaign Name - Recruiting Management

Symptom

When providing the email campaign name, an error will show up saying "An issue occurred while saving.  Please try again later."

Environment

SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

Step 1: Log in to the instance using the credentials
 Step 2: Go to recruiting -> marketing
 Step 3: Click on create new email campaign
 Step 4: Fill the required information such as the email campaig name. After providing the information, click anywhere outside the field and you will encounter an error saying "An issue occurred while saving.  Please try again later."

Resolution

To resolved this issue, you may need to have an access with Odata metadata refresh and export from admin center. Ensure that particular user should have an access to this feature. Then, once you are in the Odata metadata refresh and export from admin center -> click on cache : Refresh. After clicking on refresh, try to replicate same scenario if same issue will occur.

Keywords

Email campaign, Marketing, CRM , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions